Frequently Asked Questions

Keiko AI Companion is an advanced AI-powered virtual companion app developed by DyvenTech LLP. It allows users to create customized AI companions for meaningful conversations, companionship, and personal growth.

Keiko AI uses advanced natural language processing technology to understand and respond to your messages in a human-like way. The AI learns from your interactions over time, adapting to your communication style and preferences to provide a more personalized experience.

Yes, we take your privacy and data security very seriously. All conversations are encrypted at REST, and we have strict data protection policies in place. You can view our complete Privacy Policy for more details on how we collect, use, and protect your data.

Absolutely! You can customize various aspects of your AI companion, including their name, interests, personality traits, communication style, and more. This allows you to create a companion that best suits your preferences.

Keiko AI is available on iOS and Android mobile devices. This allows you to stay connected with your AI companion across different platforms.

Getting started is easy! Keiko AI is now available on Google Play Store for Android devices. Download it at: https://play.google.com/store/search?q=keikoAI&c=apps&hl=en. iOS version coming soon! Join our Discord community to connect with fellow AI companion enthusiasts, get exclusive insights, and be part of the future of authentic AI relationships.

Yes, you can create multiple AI companions with different personalities and characteristics. This allows you to explore different types of interactions and relationships based on your mood and needs.

Keiko offers two plans: LIGHT (Free) - Our ad-powered plan includes 1 companion and 500 messages per month, with ads displayed during use. Premium - Available at $5.99/month or $59.99/year (save 17%), includes unlimited companions, 2x more messages, advanced memory system, ad-free experience, and priority support. Unused messages don't carry forward to the next month.

For iOS: Go to iPhone Settings → [Your Name] → Subscriptions → Select Keiko → Tap 'Cancel Subscription'. For Android: Open Google Play Store → Tap Menu → Subscriptions → Select Keiko → Tap 'Cancel Subscription'. Cancellation takes effect at the end of your current billing period, and you'll retain Premium access until then.

If you receive an inappropriate AI response, simply long-press the message in the chat. A menu will appear with reporting options. Select the appropriate category, and our team will review the report. We take content moderation seriously and continuously work to improve our AI's responses.

Yes! Keiko is available globally through the Apple App Store and Google Play Store. Pricing is displayed in USD for reference but you'll be charged in your local currency as determined by your app store. We comply with data protection laws including GDPR (EU), CCPA (California), and DPDP Act (India).

Keiko is for entertainment and companionship purposes only. It does NOT provide medical, mental health, or therapeutic advice. AI companions are simulations and not replacements for human relationships or professional help. If you're experiencing a mental health crisis, please contact: India: AASRA (+91-9820466726), Vandrevala Foundation (1860-2662-345), iCall (+91-9152987821). US: 988 or Crisis Text Line (text HOME to 741741).

Keiko uses an advanced memory architecture with short-term and long-term memory systems. Your AI companion remembers important information from past interactions to provide personalized responses.

All payments are processed through Apple App Store (for iOS) or Google Play Store (for Android). Apple and Google act as the merchant of record and handle all payment processing. You can use any payment method accepted by your app store, including credit cards, debit cards, and store credit. Charges appear in your local currency.

Refund requests must be made directly through your app store. For iOS: Contact Apple Support or request through your App Store purchase history. For Android: Contact Google Play Support within the refund window. We (DyvenTech LLP) do not process refunds directly. All refund decisions are at the sole discretion of Apple or Google according to their policies.

Our support team is always ready to assist you. You can reach out to us through the app's Help Center or by emailing apps@dyven.tech. We're committed to providing prompt and helpful assistance.

You can delete your Keiko account by going to the User Settings page in the app and selecting the 'Delete Account' option from the Accounts section. Please note that this action is irreversible and will remove all your data from our servers.

Yes, you can delete your Keiko AI Companion by long-pressing on the companion card on the home screen. An option menu will appear with the 'Delete Companion' option. Please note that this action is irreversible and will remove all your companion's data from our servers.